Case Studies Index

Explore 18 anonymised case studies from across the UK cultural sector, drawn from FITA’s research and interviews for The New Boycott Crisis. Designed to help artists, venues and agents navigate moments of intense public pressure, they examine situations ranging from online campaigns and open letters to boycotts and reputational challenges.

Each case study focuses on what happened, where pressure points emerged, and what responses helped — or escalated — the situation. The collection highlights the practical value of clear decision-making, calm leadership and disciplined communication, and shows how rushed apologies, unclear authority and reactive messaging can quickly make things worse.

Use this download as a practical resource for building fair, proportionate and resilient responses under scrutiny, while protecting people, partnerships and professional integrity.